Enjoy FREE EU and US return and FREE worldwide exchange within 14 days from when the parcel has been delivered.
Customers outside of the EU (European Union) and the US must cover their own return costs, but Topíssima will cover the shipping cost on the exchanged item(s), once.
Please note each order qualifies for one free EU and US return or one free exchange. If you return an order and place a new order on the same product(s) in another size, color or fabric, the new order will not be qualified for a free EU and US return or a free exchange. The item(s) must be unworn and unwashed. Invalid returns will be returned to the sender, at own costs and request.
Socks and caps are exempt from being returned and exchanged, as we do not accept product returns and exchanges on more intimate wear for hygiene reasons.
Orders returned from outside of the EU and US may be subject to import duties/taxes and handling fees. Customers must cover such costs.
Topissíma has no control over and is not responsible for custom related charges. We are unable to inform you about the amount of charge and the process of custom clearance. Please contact your local customs office for more information.
To return or exchange product(s), email us at firstname.lastname@example.org with your order number and the item(s) you want to return. Please title the email "Return order #[insert]" or "Exchange order #[insert]".
Gift cards can only be redeemed on Topissima.com, and cannot be exchanged to monetary value.
NOTE: Customers are responsible for any custom related charges on their return parcel(s) to the EU, plus a handling fee of €25, if the customer rejects, refuses or fails to receive a parcel, after the custom of the importing country has reported or imposed custom related charges. Topíssima will issue a refund, minus any custom related charges and handling fee, after the parcel has been returned to our warehouse.