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51 000+ followers

Free shipping on orders over £80, €100, $110

Free shipping on orders over £80, €100, $110

Get in touch with us

FAQ

My Order

An order confirmation is emailed to you within 24 hours after placing the order.

Please check the spam folder in case you did not receive it. You can also check your bank and PayPal transactions to verify the payment.

Please contact us at love@topissima.com if none of the above are applicable.

It may mean your order has not been processed yet or not been placed successfully.

Please check the spam folder in case you did not receive the order confirmation. If you have not received it within 24 hours, after placing the order, please contact us at love@topissima.com.

Standard shipping: 4-6 business days

Express shipping: 1-3 business days

All orders are shipped from our warehouse in Lisbon, Portugal.

We ship daily orders at 4pm (GMT). Any orders placed before 1pm (GMT) will be shipped on the same day or the earliest business day.

In peak seasons, it may take 1-5 business days longer for your order to arrive. The delays are caused by the freight company and/or our warehouse experiencing high volume of orders.

Some countries have imposed extra sanitary controls due to COVID-19. It could add further delays. We kindly ask for your patience and understanding, as country and custom related delays are out of our control.

Please contact us at love@topissima.com if your order has been delayed by more than 15 business days. 

In case your order has been returned to us, please contact us at love@topissima.com immediately so we can investigate the reason. If the order has been returned due to failed pick up by the customer, a handling fee of €25 plus lost duties will be deducted from your refund.

Delivery and Duty

A shipping confirmation, with a tracking link, is emailed to you within 24 hours after your order has been dispatched.

It may take the freight company 24 hours to update the tracking information after dispatch.

Please check the spam folder in case you did not receive the shipping confirmation. 

Please contact us at love@topissima.com if you have not received your shipping confirmation within 72 hours.

Your parcel will be delivered by Fedex, DHL or DPD to your home or selected delivery address.

In case you are not at home when the parcel arrives, the logistics company will try again the following business days.

They will leave the parcel at a pick-up address, if the second delivery attempt has been unsuccessful. A note with instruction will be left in your mailbox. The parcel will be returned to us if it has not been picked up within 7 days. 

Please note that a handling fee of €25 plus lost duties will be deducted from your refund, if your order has been returned due to failed pick up by the customer.

We ship worldwide. You can select your country of delivery at the checkout. Once your order has been dispatched, we are unable to change the destination.

Enjoy FREE standard shipping, worldwide, on all orders over €100 or the equivalent in your currency.

On orders below, you can choose between standard shipping €10 or express shipping €12.

Your delivery options will appear after you have entered your delivery address.

Orders to the EU, EEA (EU + Iceland, Liechtenstein and Norway), EFTA (except Switzerland), and Schengen countries are duty-free. 

Orders to the UK will only require custom clearance and import duties, if the order value is more than £135.

Orders shipped outside of the above countries may be subject to import and handling fees, as well as any duties and/or taxes imposed by the importing country. 

Topissíma has no control over custom related charges. We are unable to inform you about the amount of charge and the process of custom clearance. Please contact your local customs office for more information. 

Returns and Exchanges

Enjoy FREE EU return and FREE worldwide exchange within 14 days from when the parcel has been delivered.

Customers outside of the European Union (EU) must cover their own return costs, but Topíssima will cover the shipping cost on the exchanged item(s), once.

Please note each order qualifies for one free EU return or one free exchange. If you return and buy the same product(s) in another size, color or fabric, the new order will not be qualified for a free EU return or a free exchange. The item(s) must be unworn and unwashed. Invalid returns will be returned to the sender, at own costs and request.

Orders returned from outside of the EU may be subject to import duties/taxes and handling fees. Customers must cover such costs.

Topissíma has no control over and is not responsible for custom related charges. We are unable to inform you about the amount of charge and the process of custom clearance. Please contact your local customs office for more information. 

*Please note final sale items are sold as is. These items are not eligible to be returned for a refund. Items with 30% off or more are not eligible to be returned for a refund.

To return product(s), email us at love@topissima.com with your order number and the item(s) you want to return. Please title the email "Return order #[insert]".

Enjoy FREE EU return and FREE worldwide exchange within 14 days from when the parcel has been delivered.

Customers outside of the European Union (EU) must cover their own return costs, but Topíssima will cover the shipping cost on the exchanged item(s), once.

Please note each order qualifies for one free EU return or one free exchange. If you return and buy the same product(s) in another size, color or fabric, the new order will not be qualified for a free EU return or a free exchange. The item(s) must be unworn and unwashed. Invalid returns will be returned to the sender, at own costs and request.

Orders returned from outside of the EU may be subject to import duties/taxes and handling fees. Customers must cover such costs.

Topissíma has no control over and is not responsible for custom related charges. We are unable to inform you about the amount of charge and the process of custom clearance. Please contact your local customs office for more information. 

*Please note final sale items are sold as is. These items are not eligible to be returned for a refund. Items with 30% off or more are not eligible to be returned for a refund.

To return product(s), email us at love@topissima.com with your order number and the item(s) you want to return. Please title the email "Return order #[insert]".

Gift cards can only be redeemed on Topíssima.com, and cannot be exchanged to monetary value.

We strive to deliver the highest product quality and customer experience. We do extensive quality control and tests on our final production. However, mistakes do happen, as every piece of Topíssima is handmade. 

In case of a product defect due to an error in production, you can email us a claim with photos of the item(s) at love@topissima.com, within 14 days after delivery.

Damage due to wear and tear, and goods over 2 years, will not be approved as claims. 

It takes up to 30 business days for a claim to be processed, assessed, and refunded. Any unauthorized claims will be returned to the sender, at own costs and request.

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51 000+ followers

Free Shipping Worldwide

On orders over €100 / £100 / $110

Free Exchange Worldwide

14 days free exchange

Free 14 Day Returns

From countries in the European Union*